Responsible Gambling Policy
At Arcade Spins we take responsible gambling seriously. We want play to stay fun and under control, so we provide practical tools and clear information to help you manage how you play. If you ever feel you need to step back, we make it straightforward to pause or close your account and to find support.
Our player protection principles
We promote safe and controlled play by offering voluntary controls, clear account activity information and easy access to support. We encourage players to set limits that suit their circumstances and to review them regularly. Our staff are trained to respond to requests for help and to act on signs that a player may need intervention.
Activity-control tools
You can manage your account using a range of self-service tools in your account area. These are designed for quick changes and immediate effect so you can tailor your play at any time.
- Deposit limits - set daily, weekly or monthly caps to control spending.
- Loss limits - choose a monetary ceiling for losses over chosen periods.
- Time limits - limit single sessions or total time spent playing each day.
- Reality checks - receive periodic pop-ups showing session length and activity.
- Account lock and cooling-off - temporary pauses from a few days up to several months.
- Self-exclusion - longer term exclusion for those who need it.
Deposit limits
Deposit limits are a simple way to control how much you add to your account. You can set or reduce limits instantly in your account settings. If you wish to raise a limit, there may be a short waiting period to allow you to reconsider. Lowering or removing a limit takes effect immediately.
Loss limits
Loss limits let you cap net losses over a chosen period. These are independent of deposit limits and help prevent sustained loss escalation. You can change loss limits in your account and we will confirm any updates on screen.
Time limits and session controls
Set session lengths or daily play time to keep activity within your planned limits. You can enable reality checks to receive reminders at chosen intervals showing how long you have been playing and your session activity.
Self-exclusion and account breaks
If you need a longer break you can self-exclude for a set period. Self-exclusion closes access to your account and blocks marketing contact while it is active. For immediate help speak to our support team via the Help centre in your account.
Signs of problematic behaviour
Watch for signs such as chasing losses, playing for longer than intended, borrowing to play, neglecting work or family, or feeling anxious about gambling. If you notice these signs in yourself or someone you care about, consider using limits or seeking support.
Practical tips for staying in control
- Set realistic deposit and loss limits before you play.
- Use session timers and reality checks to monitor play time.
- Never gamble with money you need for bills or essentials.
- Take regular breaks and review your activity weekly.
- Talk to someone you trust if gambling is affecting your life.
Professional help and support organisations
If you feel you need specialist support, organisations such as GamCare, GambleAware and Gambling Therapy offer confidential advice and resources in the UK. You can also contact our support team through the Help centre for guidance on using our tools, or to arrange account limits and exclusions.