Terms and Conditions
This page sets out the terms and conditions that govern your use of Arcade Spins. It explains the relationship between us and registered users, and the rules that apply when you open an account, use our services, claim promotions, deposit or withdraw funds, and otherwise interact with the site. Please read these terms carefully before using the platform. By registering an account you agree to be bound by these terms.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Do not share your login credentials and notify us immediately if you suspect unauthorised access. We may require you to verify your identity at any time by providing documentation for KYC and anti-fraud checks. While verification is pending we may restrict certain account functions, including deposits and withdrawals.
We may apply account limits or responsible-gambling tools to individual accounts and you must comply with these. Multiple accounts per person are not permitted. Any activity we reasonably consider fraudulent or abusive may result in account suspension or closure and the forfeiture of bonuses and pending promotions.
Eligibility requirements
Access to Arcade Spins is limited to persons who meet the legal age and location requirements. You must be at least 18 years old and located in a jurisdiction where our services are permitted. We reserve the right to refuse registration from, or block the accounts of, users from restricted territories.
By registering you confirm that you meet the eligibility criteria and that all information you provide is truthful. If information supplied is later found to be inaccurate we may suspend or close the account and cancel any associated funds or bonuses.
Acceptable platform use
You must use the site in a lawful and responsible manner. Prohibited conduct includes using the platform for money laundering, collusion, market manipulation, or any illegal purpose. Using automation, bots or unauthorised software to access our services is not permitted. We may monitor transactions and gameplay to detect unfair play or abuse.
General bonus and promotion rules
Promotions, free spins and welcome bonuses are subject to specific terms which are published with each offer. General rules include wagering requirements, game restrictions and expiry periods. Bonus balances may be subject to playthrough conditions and maximum withdrawal caps. If we reasonably suspect abuse of a promotion we may withhold or reclaim bonuses and winnings associated with that promotion.
Deposits and withdrawals
We support a range of payment methods. Deposits are typically available immediately; withdrawal requests are subject to verification checks and processing times which vary by method. We may require identity and source-of-funds documentation before releasing funds. Withdrawal limits, fees and processing times will be applied in accordance with the payment method and our internal policies.
Dispute resolution
If you have a complaint please contact our support team in the first instance. We aim to resolve disputes promptly and fairly. If an issue cannot be resolved internally you may be entitled to refer the matter to an independent dispute resolution service where applicable under local law.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be notified by posting revised terms on the site or by other reasonable means. Continued use of your account after changes are published constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and close your account.