Privacy Statement
At Arcade Spins we take your privacy seriously. This page explains what personal and technical information we collect when you use our online casino, how we use that information, and the steps we take to keep it secure. We aim to be clear about your choices and rights when interacting with our services.
Types of data we collect
We collect a range of information to provide and improve our services. Broadly this includes personal data, technical data and transactional data. We only collect what is necessary to operate accounts, process payments and comply with legal or regulatory obligations.
Personal data
Personal data covers information that identifies you. Typical examples are name, date of birth, home address, email address, telephone number and identity documents submitted for verification. We also record account credentials and verification checks carried out to confirm your identity.
Technical data
Technical data relates to how you access the site and includes IP address, device identifiers, browser type and version, operating system, screen resolution and location data where you consent or where it is needed to provide services. We collect this information to maintain security and to optimise the site for different devices.
Transactional data
Transactional data covers payments, deposits, withdrawals, transaction timestamps, bet and game activity, and loyalty or rewards records. This information is used to administer accounts, process payments and detect patterns that may indicate fraud or problem gambling.
How we use your information
Your data is used to open and manage accounts, process deposits and withdrawals, provide customer support, improve our services and to comply with legal, regulatory and anti-money laundering obligations. We may also use anonymised data for analytics and system performance monitoring.
Data protection practices
We store information on secure systems and use industry-standard technical measures such as encryption to protect data in transit and at rest. Access to personal data within our team is restricted on a need-to-know basis. We conduct regular security reviews and require third-party providers to follow suitable security practices.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, measure site usage and deliver functionality. You can manage cookie preferences through your browser settings. Some features may not work correctly if cookies are disabled.
User rights
You have rights in relation to your personal data, including the right to access, correct or request deletion of the information we hold about you, where applicable under data protection law. You may also object to or request restriction of certain processing activities.
Access, correction and deletion
To access, correct or request deletion of your data please contact our privacy team. For account-specific requests, we may ask you to verify your identity before making changes. Contact us at [email protected] and we will respond in accordance with applicable law.
Information sharing and third parties
We may share personal data with service providers that support payment processing, identity verification, fraud prevention, customer support and analytics. We only share data where necessary and require third parties to protect information in line with our standards. We may also disclose data if required by law or to prevent harm or illegal activity.
Privacy policy updates
We may update this policy from time to time. Where changes are material we will notify account holders by email or via the site. The date of the latest revision will be shown on the policy page.