Contact Our Team
Our support centre is on hand to help with account-related enquiries, technical concerns or general feedback. If you need assistance with verification, withdrawals or to check authorised account changes, our team will be pleased to help. Contact us for any favour you require and we will aim to resolve issues quickly. We handle enquiries on account security, payments and responsible gambling, and we can direct you to the right organisation where needed.
| Department | Contact |
|---|---|
| Customer support | [email protected] (response target within 4 hours; live phone for urgent cases) |
| General enquiries | [email protected] (monitored Mon-Fri, 09:00-18:00) |
| Affiliate enquiries | [email protected] (partner team, reply within 48 hours during business days) |
| Phone | +44 20 7946 0382 (UK support line) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or cases requiring documents or explanations. Please email [email protected] with a clear subject line and include your full name and current contact details to avoid delays, and attach any supporting documents. Providing all relevant information helps our team investigate and respond more quickly.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are often resolved in a few hours, while more complex issues such as verification or payment enquiries may take longer depending on the case and required checks. If you need urgent help, please contact support via the in-site chat or email [email protected].
Feedback
We’d love to hear your feedback, suggestions or ideas for improving Arcade Spins. Please tell us about any issues, feature requests or ways we can make the site easier to use. Every message is read and considered by our team and helps shape future updates to the service and user experience. Thanks for taking the time to share your thoughts.